We deliver to the following countries; Austria, Australia, Andorra, Belgium, Bulgaria, Canada, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, South Africa, Sweden, Switzerland, Turkey, United Kingdom, and United States.
Unfortunately we are unable to ship to PO box or army post addresses.
UK delivery is typically via Royal Mail, and can take between 3-5 working days.
International delivery is based on weight; Delivery time is estimated at 5-10 Days (depending on country or state) All USA/Canada deliveries are sent via UPS.
Unfortunately we do not currently offer next day delivery.
If you have not received your parcel within the estimated time frame please email us at firstname.lastname@example.org.
You have 28 days from receipt of goods to notify us if you wish to exchange an item or simply return it for a full refund, less the original delivery charge. Please note all items and merchandise that are purchased from our store in the Palace Theatre can only be returned or exchanged online via email@example.com.
All UK returns are free.
To return or exchange an item bought online, please attach the returns slip enclosed with your purchase and attach to the outer packaging. Simply return your parcel to the post office making sure to get a proof of postage. If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item.
To return or exchange an item bought at the theatre, please send a picture of your item and proof of purchase to firstname.lastname@example.org. Please note, items bought in-store can only be exchanged for the exact same product (for apparel this means you can only exchange the size of a product, but not colour). If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item.
Overseas Returns & Exchanges
To return an item please email email@example.com to organise your return.
To make an exchange from overseas, we recommend that you return your item, and then buy the item again should you wish to. If you return your item you will be refunded, then charged again if you reorder.
Please note that jewellery is non-refundable
A return or exchange time will be dependant on the country you are sending it from. For the UK we estimate 1 week, for Europe and the USA 2 weeks.
Please email firstname.lastname@example.org, with receipt/proof of purchase and pictures of damage or fault. A replacement will be sent out to you the next working day. You may be asked to return the product using a freepost returns label.
Unfortunately, for Health and Safety reasons, jewellery is not returnable or refundable unless faulty.
Unfortunately not; please send all online orders back to our warehouse together with the returns card inside to arrange return or exchange. For freepost returns label, please email email@example.com.
We do not currently offer pre orders at the moment.
Unfortunately you cannot add items to your order once you have checked out.
We may be able to cancel your order if it has not already been sent out. If you would like to cancel your order please send us an email at firstname.lastname@example.org or call us on 0044 (0) 20 3196 7375
as soon as possible. Please note we cannot cancel your order if it has already been sent.
Currently we do not sell gift vouchers, however this is something we are working on.
At the checkout, above your subtotal is a box in which you can enter any discount codes.
If you entered the promotional code and it did not apply it to the total please double check that you have the correct code or that it has not already expired. If checked and the code is still not working, please contact us on email@example.com
The Harry Potter and the Cursed Child Store is currently open to ticket holders only. The store is available 1 hour before show time, during the 15 minute interval, and 20 minutes after the show.
Unfortunately the store is exclusively open to on the day ticket holders only.
If you would like to leave feedback on a certain product; you are able to write reviews on the product page. If have any overall comments or feedback you would like to make, please email them to firstname.lastname@example.org.
If you have any queries please email email@example.com or call us on 0044 (0) 20 3196 7375 – lines open 8:30am - 5:00pm Monday to Friday. Telephone line is unavailable during bank holidays. If your query is to do with an order please provide the order number where possible.