We want you to be happy with the goods and service you receive and so you have 28 days from receipt of goods to notify us if you wish to exchange an item or simply return it for a full refund. Please note exchanges and returns can be made during show intervals and end of show only. Post show, all items and merchandise that are purchased from our store in the Palace Theatre can only be returned or exchanged online via firstname.lastname@example.org.
UK Returns & Exchanges
All UK returns are free.
To return or exchange an item bought online, please attach the returns slip enclosed with your purchase and attach to the outer packaging. Simply return your parcel to the post office making sure to get a proof of postage. If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item.
To return or exchange an item bought at the theatre, please send a picture of your item and proof of purchase to email@example.com. Please note, items bought in-store can only be exchanged for the exact same product (for apparel this means you can only exchange the size of a product, but not colour). If apparel, the item cannot be worn or washed. A damaged or defective item can only be replaced for the same item. Another item cannot be substituted in place of a damaged or defective item.
Overseas Returns & Exchanges
To return an item please email firstname.lastname@example.org to organise your return.
To make an exchange from overseas, we recommend that you return your item, and then buy the item again should you wish to. If you return your item you will be refunded, then charged again if you reorder.